Frequently Asked Questions

Got a question? Take a look below to see if it's already been answered. If you still require assistance, get in touch

You will be charged £2 for one cup which can then be reused/ exchanged for the duration of the event. Once the event is finished, or during, you can hand your cup back and get your £2 back. If you’d like to keep a cup, feel free!
Please head to our accessibility page for all the information you need.
Unfortunately we do not have our own car park on site, however, there is a University car park opposite the venue and local car parks around Lincoln too. We are a short walk from Lucy Tower Car park located next to the Brayford.
Please contact your ticket provider and they will be able to resend your ticket to you ahead of the event.
Tickets are non-refundable unless the event is cancelled.
Yes, it is £1 per item. If you leave or lose your coat during an event, please contact our Reception or email [email protected]
Full or provisional driver’s license, PASS cards or a valid, in date passport.
This depends on the specific events, please check age restrictions when you book your tickets.
No, we have a number of bars throughout the venues. If you want to eat prior to the show, we have the Tower Bar next to our venue, which serves a variety of food and drinks.
Yes, please request at the bar.
The Lincoln City train station is a 10 minute walk to the venue, located in the centre of the city.
Yes, it is located at the front of the venue, and is open from 9am – 5pm Monday to Friday. We do not book tickets over the phone.
All our events will be published on our Facebook, Twitter and Instagram accounts and will all be listed on this website once announced.
We do not allow professional filming equipment in the venue, photo passes are admitted from the agents of each event.
We operate a casual dress code, so jeans and trainers are allowed. If you’d like to check is a particular item of clothing is allowed please email [email protected]
No, there are two cash machines located outside of Spar, which is opposite the venue.